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Interactive Resources

MedStar Health believes in providing accessible resources to help you make the best decisions possible in your healthcare journey. Our care guide below offers easy-to-understand resources within MedStar, which will help you determine which type of care you need based on your conditions and symptoms.

We also provide various options for our patients to interact with us in-person and online. One way we engage with our patients and communities through social media is through our Superfan programs at MedStar Washington Hospital Center and MedStar St. Mary’s Hospital. The Superfan program allows our patients and others to easily share exclusive MedStar’s social media content with their family and friends while earning points that can be cashed in for prizes. Being a Superfan ensures your loved ones receive useful healthcare content from MedStar on social media.

Guide To Care

Learn More About Your Care Options at MedStar Health.

Not sure what kind of care is best for you? This guide outlines when you should visit a Primary Care physician, conduct an eVisit, or visit an Urgent Care or Emergency Room.

Your primary care team manages routine medical care and acute injuries or illnesses that are not immediately life threatening.


  • Injury and illness: Cold or flu symptoms, back or knee pain, urinary tract infection or yeast infection, STDs, mild to moderate asthma, migraine headache, concussion
  • Adult care: High blood pressure, diabetes, high cholesterol, depression or anxiety, birth control, weight loss, smoking cessation, cancer screening
  • Pediatric care: Routine well visits, asthma management, behavior concerns, attention deficit hyperactivity disorder (ADHD) management
  • On-site testing (availability varies by location): Urinary tract infection, pregnancy, rapid strep, flu
  • Lab testing: Blood, tissue and other fluids; referral to a radiology facility for X-ray, ultrasound or other radiology testing

MedStar eVisit may be used for minor health issues not requiring a physical exam or testing.


  • Cold or mild flu symptoms, allergies, pink eye, rash, minor cut, known urinary tract infection or yeast infection, gout flare-up

MedStar eVisit is not appropriate for:

  • Conditions requiring a physician to
    look into your ear, listen to your heart or lungs with a stethoscope, or use other exam techniques
  • Conditions requiring in-person testing, such as a blood or urine test
  • Prescription refills for controlled substances (e.g. narcotics for pain, and ADHD or short-acting anxiety medications)
  • Severe flu symptoms, or any flu symptoms for those under 2 or over 65

Visit any MedStar PromptCare location for same-day care or when your primary care doctor is not available. No appointment needed. MedStar PromptCare is appropriate when an in-person physical exam, testing or treatment is needed.


  • Minor conditions: Twisted ankle, cuts requiring stitches, sore throat requiring strep testing, flu, pneumonia, urinary tract infection, mild to moderate asthma, stomach virus, migraine headache, concussion
  • On-site testing: X-ray, urinary tract infection, pregnancy, rapid strep, mononucleosis, flu

NOTE: MedStar PromptCare locations do not refill prescriptions for controlled substances (e.g. narcotics for pain, and ADHD or short-acting anxiety medications).

Visit the Emergency department when experiencing a major or life-threatening issue requiring immediate treatment.


  • Chest pain, difficulty breathing, severe abdominal pain, major head injury, heavy bleeding, severe dizziness or passing out, stroke symptoms, seizures
  • Do not drive if experiencing a major or life-threatening issue
  • You may accept a ride from someone else if your life is not in danger and your condition does not require immediate intervention
  • Call 9-1-1 if your life is in danger or your condition is one in which every minute counts

Visits to the ED for minor conditions treatable by MedStar eVisit, MedStar PromptCare or a MedStar Health primary care physician may result in a longer wait.

MedStar Superfan Programs

Superfans are people who share the latest news and information like blog posts, events, contests, and more using social networks like Facebook, LinkedIn, and Twitter.

Connect one of your social networks using the buttons on the sign-up page and we’ll walk you through the rest of the process!
Nope! You can use any combination you would like. Of course, the more social networks you connect to, the more opportunities you will have to earn Points!
Superfans never have content posted to their social networks without being explicitly notified. Even if you choose to auto-post content, you have the option to opt-out of each post before it is shared.
You will receive an email when we have new and exciting content to share. Each email contains a status update and link to the content we’re sharing with you. Once you press the click to share button, the status update will automatically post to the social networks you selected.
You earn Points by sharing content and generating traffic. The more people take action (like, retweet) on links shared through SocialToaster on approved social networks, the more Points you rack up! Additionally, earn Points for recruiting your friends to join the program!
Don’t worry! Your Points are being tracked and awarded. Points are updated at midnight, so be sure to check back daily.

Mentions work by looking for a specified keyword in your text. Write your own tweet or status update using the keyword to earn Points. You can write these posts through your MedStar Washington Hospital Center account under the “Earn More Points” tab, or you can post them via your personal Twitter and Facebook accounts. You must use the current keyword at least once in order to earn Points.
You earn 10 Points for using the keyword on Twitter. You also earn points for retweets and likes of your Mention on Twitter.
You may write as many tweets and status updates using the keyword as you’d like, but you will only receive Points for one Mention per network per day on Twitter.
Legally, only those 13 and older and participate in the program.